IT Support For Business

Our Cyber Support package is a dedicated technical support service, your organization can receive the technical assistance it needs when staff members have questions or challenges when using company software or hardware. Our IT services also include hardware installations (If purchased through us), maintenance and repairs, monitoring of your devices, and the administration of your servers. as well as unlimited helpdesk technical advice. Our Cyber Support service can help with onboarding by creating new user accounts, and setting up company equipment. Equally we can also ensure that leavers have their access disabled. We also include project planning time so we can develop plans to improve your IT environment to gain the efficiency that is required for your business to operate at its optimum.

Our Cyber security package is the perfect addition to Cyber support for a secure and supported IT environment.

What Our Subscription Cyber Support Services Include:

Helpdesk available from 9am-5pm
24-hour ticket logging (via email) (help@cranfielditsolutions.co.uk )
Unlimited Ticket logging
Fault identification and resolution
IT Support queries handled
Unlimited phone and remote support sessions
Instant chat availability via teams.
Monitoring of system health managed by our automated system & overseen by our technicians regularly
Service level agreements - ensuring you have guaranteed response times.
User account creation/modification/deletion
Problem management
Advice and guidance on use of existing systems and recommendations for improvements
Analysis reporting & documentation to improve and grow your support.
The Setup of devices purchased through Cranfield IT Solutions.
Up to 10 Hours of onsite support a month (Fixed booking appointments only )(Limited to Eastbourne & local surrounding areas only)

What's not covered:

Initial setup / on-boarding
installation of new network sockets, re-wires etc;
Cost of any hardware
Emergency Site visits - Same day or out of hours ( Charged additionally )
Saving up unused included support hours. This resets every single month.
Cyber Security ( This is an add on service)
Data recovery
Backups ( This is an add on service )

Alternatively purchase break / Fix block hours For use as and when needed:

Paid upfront and then credited to the account
5 Hour remote Support Block = £300.00
5 Hour Site Visit Block = £450.00
Each job we will record the time and knock it off the total hours purchased.

How secure are your IT systems ?

You need our Cyber Assessment service

Paid upfront, our Cyber assessment aims to provide assurance that your business systems are protected from unauthorized access or change and that good practices are followed to ensure the safety and security of your IT environment.
A series of checks and vulnerability assessments are carried out on site to which we then deliver a report of recommendation should anything need addressing. We will let you know all the good and weak points of your environment which if nothing else is a service worth having. This service is a one off fee at £475.00 - £675 depending on location.

Let's Connect

OUR MAIN OFFICE

Unit 4, Cranfield IT solutions, Hawthorne Road, Eastbourne East Sussex
By appointment Only

Opening Times:
9:00am - 5:00pm Mon - Fri

phone number

01323 387 001

mail

info@cranfielditsolutions.co.uk

Raise A Ticket

help@cranfielditsolutions.co.uk

Chat with us on Teams

Cranfield IT Solutions

CYBER Support