Let’s be honest…
How many times have you had an IT issue derail your entire workday? I am sure many.
Imagine being in the middle of an “important task”. Maybe you are sending a contract, finalizing a client’s report, or preparing a big presentation.
Then, out of nowhere:
🚨 Emails stop syncing
🚨 The internet crashes
🚨 Your system freezes.
Now, instead of working on that “important task”, you are frantically hunting for an IT expert or computer support in Sussex to solve your tech problem.
You call around, ask people, leave messages, and wait. And wait. And wait….. This wait is just too unproductive. No work is getting done. No solutions. Just rising frustration.
Meanwhile, deadlines slip, clients get frustrated, and stress levels further skyrocket.
Honestly most of us have been there and done that!
There must have been multiple times when you had an IT issue disrupt your workday. Maybe your team tools stopped syncing. Maybe your system crashed right before a deadline. Maybe you spent hours Googling a fix—only to make things worse.
And when you finally called an IT expert, you had to wait. Wait, because, of course, they had other clients to deal with first. This is exactly why ad-hoc IT support—calling for help only when something goes wrong—is not just stressful. It’s bad for business.
This is the harsh reality of ad-hoc IT support. An IT support systemwhere help is never guaranteed. You may not actually get the support you need, when you need it most.
The Hidden Costs of Ad-Hoc IT Support
Most small business owners I talk to don’t think they need Managed IT Services in Sussex. They assume:
✅ “We don’t have many IT issues.” (Until one stops you from working.)
✅ “We’ll just call when we need help.” (And hope someone is available.)
✅ “It’s cheaper to pay as we go.” (Until you add up all the downtime.)
The Problem with Ad-Hoc IT Support
Many small business owners assume that calling for IT support “only when needed” is the best way to save money. But here’s what they don’t consider:
❌ No Guaranteed Response Time – If your IT provider is busy with contracted clients, your issue takes a backseat. That means delays, downtime, and lost revenue.
❌ Higher Costs in the Long Run – Emergency call-outs and one-time fixes add up quickly. You’re paying every time something goes wrong—often more than you would with a fixed monthly plan.
❌ Recurring Problems – Quick fixes don’t address deeper issues. Without regular maintenance, small problems grow into major disruptions that could have been prevented.
❌ Wasted Time and Productivity – Every hour spent troubleshooting an IT issue is an hour you and your team aren’t working on what actually makes your business money.
In short: It’s unpredictable. It’s expensive. It leaves you vulnerable.
Who wants that? NO ONE.
If IT issues have already cost you a client, a sale, or a productive workday, there is no point in lingering on to this damaging adhoc IT support system.
Why Contracted IT Support is a Smarter Choice
Imagine this instead:
✅ Your IT problems are fixed before they cause disruptions.
✅ You get priority support whenever you need it—no waiting, no stress.
✅ You know your costs every month—no surprise call-out fees.
That’s what my contracted IT support in Sussex offers: a simple, stress-free way to keep your business running smoothly without IT headaches.
Here’s What You Get with Cranfield IT Solutions Contracted IT Support in Sussex
✔️ Guaranteed Response Times – You’ll always know when help is coming with a service level agreement
✔️ Priority Service – No more waiting behind one-off call-in clients.
✔️ Predictable Pricing – One fixed monthly fee covers everything.
✔️ Proactive Maintenance – Regular check-ups mean fewer breakdowns.
✔️ A Dedicated IT Partner – I know your systems inside out, so I can fix problems fast.
Limited Availability – Don’t Wait Until It’s Too Late!
As a small IT support business, I personally handle every client’s IT needs. That means I can only take on a limited number of contracted clients to ensure high quality service.
Right now, I have just two spots left.
Once they’re gone, I won’t be taking on any new contracted clients—just ad-hoc work until a space becomes available. My clients tend to stick around for years; the last two only moved on because one relocated to another country (with our help), and the other expanded, built an in-house IT department, and shifted to ad-hoc support from us to assist their team as needed leaving an opening for 2 contracts to replace them.
So, if you are also tired of IT headaches and want reliable, expert Managed IT Services in Sussex, now is the time to act.
Don’t wait until your next IT disaster to make the switch.
📩 Get in touch today and let’s make IT stress a thing of the past.
📧Matt@cranfielditsolutions.co.uk
📞07854 650 293 ( Also on WhatsApp)