Note: In order to preserve client confidentiality, we refrain from disclosing the name of the client.
During a crucial phase of their operations, Cranfield IT Solutions collaborated closely with one of the largest manufacturing and engineering companies in Eastbourne. The company faced a challenge as they were preparing to close their Eastbourne site and move to Sweden, with limited IT support resources due to the departure of a key staff member. Recognizing their need for seamless IT support during this critical transition, Cranfield IT Solutions stepped in to provide assistance when approached for help.
The main objective was to ensure uninterrupted operations for the manufacturing company throughout the closure and migration process. To achieve this, a tailored plan was developed to meet their unique needs. This included providing end-user IT technical support, assisting with employee onboarding and offboarding processes, implementing temporary solutions while systems and hardware were being relocated to Sweden, assisting with the migration process to Sweden, and ensuring the safe removal of all IT equipment from their Eastbourne facility.
To meet their immediate IT support needs, regular on-site visits were conducted to address any hardware or software issues that required hands-on attention. Using their internal helpdesk system, close communication was maintained with staff and swift responses were prioritized for critical departments such as picking, packing, and shipping. Additionally, preventative maintenance procedures were implemented to reduce downtime and uphold operational efficiency.
A key role was played in overseeing start and leaver processes, ensuring that new employees had the necessary IT resources while departing employees experienced a smooth transition without any data security risks.
As the company prepared for the migration to Sweden, close collaboration took place with their global IT team and onsite IT manager to securely transfer data, systems, and applications to the new location. Together, the safe disconnection and removal of all IT equipment from the Eastbourne factory were managed, adhering to environmentally responsible disposal practices that were in place.
The partnership between the manufacturing company and Cranfield IT Solutions proved to be highly successful. By delivering consistent and dependable IT support, streamlining employee processes, facilitating a successful migration, and ensuring the secure removal of IT equipment, a smooth transition was achieved during a complex period of change.
Ultimately, the professional IT assistance provided by Cranfield IT Solutions enabled the manufacturing company to maintain uninterrupted operations, safeguard their data, and seamlessly transition to their new site in Sweden. This project highlighted the importance of proactive and customized IT solutions during times of organizational change and transition.