Pricing

Not sure what’s wrong with your computer? This standalone diagnostic service is designed for those facing multiple issues or intermittent faults that aren’t easily pinpointed.

What’s included:

• A full hardware diagnostic of your PC or laptop using professional-grade testing tools
• Identification of any failing components or underlying hardware faults
• A written invoice report outlining all findings
• Professional recommendation on the best course of action – whether it’s repair, upgrade, or replacement

Why choose a standalone diagnostic?

Unlike our fixed fee repair service, which assumes a clear, solvable issue within our general scope, this diagnostic service is perfect for cases where the root cause isn’t obvious — or you suspect there may be several issues at play.
It provides clarity and confidence before committing to any repair work. If you proceed with a repair through us, this fee may be deducted from your total at our discretion.

Whether you’re at home or running a small business, our fixed fee repair service ensures that you know exactly what you’ll pay – no matter how long it takes us to resolve your issue.

Common problems we solve:

• Laptop won’t connect to Wi-Fi
• Microsoft Word or Office apps won’t open
• Emails won’t download or sync
• Slow computer performance
• Printer not working
• Software errors and pop-ups

Why choose fixed fee?

We believe in solutions, not the stopwatch. With our fixed £89 rate, you get peace of mind that the job will be done – thoroughly and professionally.

What does your Computer Setup Service include?

We handle the essentials to get your new computer up and running smoothly:

• File Transfer from standard folders like Documents, Desktop, Pictures, Music, Videos, and Favourites.
• Microsoft Office Installation using your existing license—or we’ll advise on purchasing a new one.
• Email Account Setup—just have your login details ready.
• Printer Setup if the printer is compatible with your new system.

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Do you transfer all my programs too?

No. Most applications—including those like  Sage Accounts, QuickBooks, CAD software, and games—can’t simply be copied over.
They need to be reinstalled using original setup files and license keys. – While we’re happy to install commonly used applications such as Zoom, antivirus software, Microsoft Teams, OneDrive, and Google Drive for example, the  responsibility for reinstalling specialist or licensed software remains with the client.

Think of it like moving house: you bring the furniture (your files), but reconnect the services (your apps)

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What about specialist software and  accompanying data?

We’ll transfer your standard personal files (like documents, photos, and music), but anything linked to specialist software—such as accounts packages or industry-specific tools—will need extra attention.

For example, if you use Sage Accounts, your files aren’t stored like regular documents. The data lives inside the software, so it must bemanually exported from your old machine and then restored once the program is reinstalled on the new one.

You’re responsible for backing up and restoring this type of data, as well as reinstalling the software itself.

This is just one example—many applications work this way. Accounting tools, databases, EPOS systems, CAD software, and more often store their data in similar behind-the-scenes locations.

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What are your data transfer terms?

As outlined in our Terms & Conditions:

“Files are transferred to standard system directories (e.g., Documents, Desktop, Pictures). The Service Provider will exercise care during data migration but does not organize or recreate user-specific file structures unless contracted to do so.”

You’re responsible for checking that your data is fully and correctly transferred. Further file organisation or troubleshooting is chargeable at our standard hourly rate.

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Do I need to be present during the setup?

Yes. We’ll need you available during the appointment to provide access details for your Microsoft account, email accounts, and any apps you’d like us to reinstall.

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Can you “copy everything” from my old computer?

Not quite—there’s no “transfer all” button. We rely on you to let us know what matters most beyond standard folders.

To make sure nothing is missed, please tell us:

• Which applications you use regularly
• Where important files are stored (especially if outside the usual folders)
• Any settings or configurations you’d like preserved

The more specific you are, the better we can tailor the setup to your needs.

Some repairs deserve extra care. Replacing a cracked screen or damaged hinge may look straightforward, but every laptop model is built differently—and the parts aren’t always interchangeable. Before we quote, we carry out a hands‑on inspection to make sure we order the exact part and avoid hidden complications.

Why we insist on an inspection:

Model variations:

Even with the same make and model number, devices assembled in different factories can use different panels, cable layouts or hinge assemblies.

Hidden damage:

A drop that shatters a screen or loosens a hinge can also bend the frame, damage internal clips, or strain the display cable. These issues only become obvious when we open the case.

Precision fitting:

Installing a new screen or hinge involves delicately prying bezels and unclipping plastic housings. If prior stress has weakened those clips, they can break during re‑assembly—so we need to gauge the risk first.

 

How the process works:

Diagnostic Inspection (£45):

We may (in some cases) have to open the laptop, verify the exact part numbers, and check for collateral damage. We will only open the laptop up if we believe that no further damage has occurred from an initial look.

Fixed Quote:

You receive an itemised quote covering verified parts and labour. No surprises later.

Repair & Test:

Once you approve, we fit the new screen or hinges, run a full hardware test, and return your laptop ready for work.

By inspecting first, we ensure an accurate quote and a successful repair saving everyone the frustration of unforeseen delays or extra costs.

Struggling with weak Wi-Fi or patchy internet across the house? Our expert team will carry out a detailed on-site assessment for £65, diagnose the root of the issue, and provide a tailored solution.

Common fixes include:

• Poor Wi-Fi signal in certain rooms
• Frequent disconnections
• Devices not connecting to the router
• Mesh system setup & optimisation

After assessment:

We typically resolve most home network issues in under 2 hours. We charge £85 per hour for implementation – and in some cases, we offer a fixed-price solution for complete transparency.

We support small and medium businesses with on-demand IT services tailored to your needs. Whether you need a one-off fix or ongoing advice, we’re here to help.

Examples of what we cover:

• Troubleshooting office systems
• Server and network troubleshooting / setup
• Microsoft 365 configuration
• Email Setup / Configuration
• Data backup solutions
• Cybersecurity recommendations
• IT project planning and implementation
• Computer Setups

Reduce your IT costs by purchasing support hours in bulk.

Package	Total Hours	Total Cost	Hourly Rate
Small Block	20 Hours	£1,300	£65/hour
Medium Block	30 Hours	£1,800	£60/hour
Large Block	40 Hours	£2,200	£55/hour

Benefits of block hours:

✅ Use anytime – for remote or onsite work
✅ Valid for repairs, support, consultancy, or implementation
✅ Cost-effective for growing businesses
✅ Ideal for ad-hoc needs without a monthly commitment

Get comprehensive, proactive IT support with our fully managed service plan. Perfect for businesses that need dependable tech partners without hiring in-house.

What’s included:

• Dedicated hours of annual support (on-site + remote)
• Managed endpoint protection on all covered devices
• IT Setup Documentation & Guides
• Priority service for urgent issues
• Fixed booking slots for routine or low-priority requests
• On-demand support without the worry of hourly charges
• 12 Month Agreement

Custom plans are available – let’s talk.

Apply now, Matt will contact you within 24 hours to discuss your
business needs and see if you’re a good fit for the program.

Availability is limited
Terms and conditions apply

Every tech setup is unique — and so are your needs. That’s why Cranfield IT Solutions offers bespoke quotes for a wide range of advanced services and installations.

We provide tailored pricing for:

• Custom-built computers – from high-performance workstations to gaming rigs
• CCTV system installations – for homes or small businesses
• Smart home alarms and security integration
• Advanced technical support and bespoke IT setups
• Other non-standard tech installations or consultancy

How it works:

Simply get in touch with your requirements, and we’ll carry out a free preliminary consultation to understand your needs. Then we’ll provide a detailed, transparent quote covering everything — no guesswork, no jargon.

Whether it’s upgrading your space, enhancing security, or planning a tech solution from scratch — we’ll tailor it to you.