Pricing

Not sure what’s wrong with your computer? This standalone diagnostic service is designed for those facing multiple issues or intermittent faults that aren’t easily pinpointed.

What’s included:

• A full hardware diagnostic of your PC or laptop using professional-grade testing tools
• Identification of any failing components or underlying hardware faults
• A written invoice report outlining all findings
• Professional recommendation on the best course of action – whether it’s repair, upgrade, or replacement

Why choose a standalone diagnostic?

Unlike our fixed fee repair service, which assumes a clear, solvable issue within our general scope, this diagnostic service is perfect for cases where the root cause isn’t obvious — or you suspect there may be several issues at play. It provides clarity and confidence before committing to any repair work. If you proceed with a repair through us, this fee may be deducted from your total at our discretion.

Most repairs \ support are completed in a single visit — no creeping hourly bills.

Whether you’re at home or running a small business, our fixed fee repair \ support service ensures that you know exactly what you’ll pay – no matter how long it takes us to resolve your issue.Any software or hardware repair, labour included (parts extra)

Common problems we solve:

• Laptop won’t connect to Wi-Fi
• Microsoft Word or Office apps won’t open
• Emails won’t download or sync
• Slow computer performance
• Printer not working
• Software errors and pop-ups
• General help & Configuration of devices
• Consultation / Advice services

Why choose fixed fee?

We believe in solutions, not the stopwatch. With our fixed £95 rate, you get peace of mind that the job will be done – thoroughly and professionally.

Our Quick Fix rate covers any job that takes 30 minutes or less to resolve. It’s designed to give you fast, affordable support without paying the full General Computer & Tech Support fee for shorter visits.

Most issues are resolved on the first visit, and if not, we’ll clearly explain why and outline the next steps before leaving. Priority slots fill quickly, so please contact us early if you need urgent help — same-day bookings carry a £40 surcharge. For emergencies outside normal hours, evening and weekend support is available by arrangement, with a £60 after-hours surcharge.

• File transfer from standard folders (Documents, Desktop, etc.)
• Office install (with your licence)
• Email setup (logins required)
• Printer connection (if compatible)

You’ll need to be present to provide access details.
We don’t transfer programs apart from commonly used ones like zoom, teams, one drive and antivirus. Others must be reinstalled with original setup files and keys and is down to the client to do so.

To help us tailor the setup:

• List key apps
• Flag important files (especially outside standard folders)
• Mention any settings you’d like preserved

Further troubleshooting or file organisation is charged at our standard hourly rate. Tuition is also charged extra

If you’re dealing with weak Wi-Fi or patchy internet around the house, we offer a detailed on-site assessment for £59 to diagnose the issue and recommend a tailored solution. Common fixes include improving signal in problem areas, resolving frequent dropouts, reconnecting devices to the router, and setting up or optimising mesh systems. Complex installations are quoted separately.

For new printers, setup costs £59 — this includes unpacking, connecting to Wi-Fi, and getting your devices printing. Older printers may incur a higher charge due to the increased likelihood of setup issues.

Pay per hour for onsite or remote work – invoices are due on the day of completed work.

Buy hours upfront and use them for both remote and onsite work – we will give you a breakdown of hours used after each job.

This rate is ideal for:

• Multi-system repairs or upgrades

• Office setups, migrations, or new installations

• Network rebuilds, cabling, or hardware deployments

• Smart tech installations spanning multiple locations or devices

Each day includes up to 8 hours of onsite engineer time, plus light preparation and documentation.
Travel within East Sussex is included; additional mileage or materials may be quoted separately.

For smaller jobs or ad-hoc support, hourly and and fixed fee are available — see individual service pricing for details.

Choose a Ready-Made Package or Request a Custom Quote

Whether you prefer a pre-built plan or a tailored solution, we can blend managed support with block-hour flexibility to deliver a reliable, personalised IT service.

Visit our Managed Services page for full pricing and details.

Disaster recovery planning is all about making sure your business can bounce back quickly if something unexpected happens — like a hardware failure, cyberattack, accidental deletion, or power outage.
It’s not just about backups; it’s about having a tested, step-by-step plan that covers how your systems will be restored, who does what, and how fast you can get back to work. Often documents like this are required for insurances, particularly for law firms.

For specialist or bespoke projects, contact us for a tailored quote.

Check our Refurbished Laptop page for current stock, or get in touch — we regularly source laptops tailored to individual customer needs. Our supplier network have hundreds available.