Reliable and customised IT solutions for your unique requirements.
Reliable and customised IT solutions for your unique requirements.
Private Client IT Care package
Contact UsWhy Choose Cranfield IT Solutions?
No surprise costs
One simple monthly price, for easy budgeting.
Fast, local help
No waiting weeks for repairs. As a contract client your booked in quicker, and put on priority
Your own named engineer
Not a call centre. Direct access to a dedicated Engineer that gets to know your setup and work style
Reliable Ongoing Support
The Private Client IT Care plan covers up to Three computers or laptops and 1 printer in your household, giving you dependable support when you need it most.
You can get help by phone or secure screen-share Monday to Friday (9am–5pm) for quick solutions to everyday issues.
If a problem can’t be fixed remotely, you’re covered with up to three onsite support visits per year, providing hands-on help in your home when needed.
Protection and Peace of Mind
We’ll take care of PC and laptop issues, covering both hardware and software faults.
Your devices stay safe with antivirus and malware protection, keeping threats at bay.
Enjoy 300 GB of secure cloud backup to protect your important files, photos, and documents — with the option to add more storage if needed.
Microsoft 365 Help & Guidance
We provide full support for Microsoft 365 applications, including Outlook, Word, Excel, and OneDrive.
Whether it’s setup help, password resets, or email troubleshooting, we’ll make sure everything works smoothly so you can stay connected and productive.
Expert Care & Maintenance
Each year, we carry out an annual system valet and tune-up to keep your devices running like new.
We’ll clean your system fans, refresh the heatsink paste, and give your computer a full general service to boost performance and reliability.
When you first join, we complete a full IT Health Check to assess your system’s performance and security, identifying any potential issues early.
Friendly Advice, Unlimited
Got a question about your computer, phone, or smart device? We’re happy to help.
You’ll always get clear, plain-English answers — no tech jargon, just honest advice you can understand.
Who It’s Perfect For
The Private Client IT Care plan is ideal for home users and families who rely on their computers for work, study, or personal use.
It’s also perfect for freelancers and self-employed professionals who need reliable tech support without the cost of a full business contract.
If you want peace of mind that your PCs, data, and email are protected and supported — this plan is designed for you.
When We Visit You
Your plan includes two onsite support visits per year — used only when needed (for example, if remote access can’t fix the issue, or its easier to do a job in person for all parties). We’ll always try to resolve your problem remotely first for speed and convenience, but if we need to come to you, we’ll arrange a visit at a time that suits you. Additional visits are available at £65/hour (normally £85/hour) if you ever need more support.
Contact UsWhat Our Clients Say in East Sussex
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Supporting a wide range of tech brands, Plus many more.
Note: Cranfield IT Solutions is a mobile service—we come to you. We don’t operate a walk-in shop, and our offices aren’t open to the public.
Platform Support:
Our expertise lies in Microsoft systems and smart tech setups. We offer limited support for Apple devices happy to provide basic guidance, but they’re not a core part of our service offering.
Call us
We’re available to help you today in & near East Sussex.
Eastbourne, Polegate, Stones Cross, Berwick, Alfriston, Seaford, Pevensey, Hailsham, Hastings, Bexhill, Heathfield, Waldron, Burwash, Battle, Mayfield, Buxted, Uckfield, Maresfield, Nutley, Crowborough, Sedlescombe, Ringmer, Lewes, Ditchling, Burgess Hill, East Grinstead, Forest Row, Robertsbridge, Ticehurst, Groombridge, Tunbridge, Pembury, Tunbridge Wells, Horsham, Little London, Sussex (General)